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eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.
01-02 March 2022
Taking Customer Management into a New Stratosphere in a Human vs Digital Age We’re on the edge of a renaissance in customer management. We planned for a post-pandemic operating model, but as the ‘grand experiment’ of hybrid work plays out, CXM 2.
Event Ended
UK
Paid
London
25-26 May 2022
The Digital Transformation in Insurance Conference will return once again London for the next edition to offer the insurance sector valuable insight into succeeding in customer engagement and increasing operational agility.
06-07 September 2022
After a successful virtual event in 2021 Arena International are delighted to launch the inaugural in person Customer Experience in Financial Services conference
15-16 September 2022
Welcome to our virtual event The rapidly changing world is bringing changes not only in technology but also in the customer himself. Events such as the pandemic brought new problems, such as job insecurity, fear of the future, social distancing, both
Germany
Berlin
20-22 September 2022
Coming to a screen near you - a truly immersive Dreamforce experience from anywhere. Three days streaming live on two channels with 72 hours of content, global takeovers, and 200+ on-demand episodes.
USA
San Francisco
28-29 September 2022
Welcome to our virtual event In light of ongoing developments with COVID-19 and after thoughtful discussions with our Board of Directors and a few member companies, BINA has decided to move -Contact Centre Summit 2022 to a fully online, virtual expe
Virtual
18-19 October 2022
Insurance has entered a new era. One where innovation is no longer an option, but a must. As an industry we have transformed more over the last two years than previously thought possible, and yet this is just the beginning.
Netherlands
Amsterdam
After the initial whirlwind the pandemic caused for customer engagement and customer support, it’s a critical need for the global customer leaders to effectively create emotional connection in a digital age. Long term customer and employee loyalty an
24-27 October 2022
ICMI's Contact Center Expo unites professionals looking to enhance the customer experience. From handling customer contacts to figuring out system stability and accessibility issues, attendees look to our event for effective solutions to common indus
Canada
Ontario
17-18 November 2022
Conversational AI & Customer Experience is a 2-day networking event that will invite visionary speakers, industry experts, innovative chatbots, and conversational AI technology providers on one platform and facilitate the discussion pertaining to the
Hybrid
Munich
09-09 February 2023
LET’S BUILD BETTER EXPERIENCES FOR YOUR CUSTOMERS Contact centres in the traditional sense are changing and in 2020 it was said that some contact centres made more changes in 10-weeks than they had in 20 years. The role of the agent is also changing
01-02 March 2023
In 2022, we gathered more than 4,000 executives, entrepreneurs and investors from all over the world for Europe’s Largest Insurtech Conference. In 2023, we are gathering over 6,000, making it, once again, the most well attended conference of the indu
06-07 March 2023
Future Digital Finance is more than a conference – it’s an experience. Join your peers in beautiful Austin, TX on March 6 – 7, 2023 and discover how financial service organizations of all sizes are prioritizing digital strategies that enhance custome
Austin
19-21 March 2023
In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Miami
17-18 April 2023
Insurance Innovators USA is a premier event designed by insurance carriers, for insurance carriers, to help drive business growth. Join us in Nashville this April to network with senior insurance leaders, gain expert insights, and uncover new opportu
Nashville
01-02 May 2023
How are you exceeding their expectations? The Digital Insurance Summit is the only thought-leadership event gathering digital innovators from carriers, insurtechs, agencies and brokers to discuss, share and brainstorm strategies for acquiring and kee
13-15 June 2023
CX Connect 2023 is a FREE virtual event from the team that brings you the CRM Evolution, SpeechTEK, and Smart Customer Service conferences, as well as CRM and Speech Technology magazines and SmartCustomerService.com, along with hundreds of webcasts c
Free
19-21 June 2023
Welcome to Genesys Xperience 2023, where we revolutionize the way personalized Customer Experience (CX) is delivered on a grand scale. Join us in the vibrant city of Denver, Colorado for an immersive in-person event that will inspire and empower you
Denver
02-02 August 2023
The focus of the Summit is to convene both industry and government with the goal of increasing knowledge of and fostering collaboration on key original equipment manufacturers (OEM) contract strategies, Best-in-Class IT contracts, small business, and
09-11 August 2023
Join us at the CCW Executive Exchange, a premier event in the world's largest customer contact event series. This exclusive gathering is designed specifically for senior CX and Customer Contact Leaders who are seeking to stay at the forefront of indu
15-17 August 2023
At our core, we believe that every customer deserves a personal connection. That’s why our customer commitment is “We keep our CX Promise, so you can keep yours.” What does that mean? It means that our team equips your team with the
las Vegas
06-09 November 2023
The World's Leading Knowledge Management Event Join us in Washington, DC this November for KMWorld 2023 where you’ll get practical advice, hear inspiring thought leadership, and have access to in-depth training and workshops on how KM and related dis
Washington
07-09 November 2023
Join us for three days of practical advice, thought leadership, and interaction with colleagues and peers at Enterprise Search & Discovery 2023 this November in Washington, DC. Discover how to design, build, and manage better search and discovery to
08-09 November 2023
Join us in Washington, DC this November for Text Analytics Forum 2023—a unique, one-of-a-kind opportunity to explore the world of text analytics. Text Analytics has the ability to add depth, meaning, and intelligence to any organization’s most under-