Future of The Contact Centre Conference
09
Feb
-
09
Feb
2023
When
London
UK
Where

LET’S BUILD BETTER EXPERIENCES FOR YOUR CUSTOMERS Contact centres in the traditional sense are changing and in 2020 it was said that some contact centres made more changes in 10-weeks than they had in 20 years. The role of the agent is also changing as AI and automation infuse the contact centre with bots with empathy, speech analytics and non-hum

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Event

Engage Business Media Ltd

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We are an award-winning, vibrant and fast-growing multiplatform business media and events company who focus on the importance of Human Experience (HX) to drive improved performance and profitability.

09 - 09 Feb 2023
In-Person

Speakers and Delegates
Industry Experts and Thought Leaders

Chief Customer Rescue Officer
Head of Customer Care
Customer Experience Manager
Junior Insights Manager
Global B2C CX Lead - Customer Operations

Sponsors and Exhibitors
Brand, Media and Promotional Partners

Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees.We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user.

Aircall

Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular productivity and helpdesk tools.

Intercom

Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale.

RingCentral

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud enterprise unified communications and collaboration solutions.

eGain Corporation

eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.

Talkdesk

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries.

Calabrio

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions.

Alvaria

ALVARIA nace con la finalidad de revolucionar el proceso de compra, alquiler y venta de cualquier tipo de propiedad, ofreciendo un servicio 360° totalmente personalizado, diferenciador y con compromiso.

genesys.jpg.png

Genesis Communications PNG Limited (Gencom) is a Papua New Guinean ISP Service provider based in Port Moresby. Gencom currently provides I.T.

Yext

Yext's mission is to transform the enterprise with AI search.

Vonage

We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud com

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