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In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Discuss the newest strategies for the modern customer relationship.
Learn about intelligent call routing best practices, integrations, agent prioritization & how to get stakeholder act & support on customer feedback.
Explore the latest multigenerational customer trends and discuss how to manage the voc program across all new channels effectively.
Plot a course for the future by networking with top experts like Ted Stodolka, Hallmark Cards; Anna Skidmore, BFA Industries & other industry leaders.
26-29 March 2023
Shoptalk is a gathering of some of the world's largest and most influential retailers and brands. The event is designed to facilitate important connections, conversations, and insights that can help reimagine the future of the retail industry.
27-28 March 2023
Quirk’s Events are two-day gatherings of client-side researchers and their vendor partners featuring concurrent tracks of 30-minute sessions on all aspects of marketing research. Adjacent to the session rooms, a lively expo hall forms the center of t
27-29 March 2023
Are you frustrated with the state of UX research? Does it feel like things have stagnated? We have good news and bad news and they’re the same news: you’re not alone. Many of the research leaders and senior practitioners we spoke with are
28-29 March 2023
Introducing Digital Marketing Europe 2023 Conference, a virtual 2-day experience including inspiring sessions and keynotes, panel discussions, networking opportunities and much more! It is an opportunity for global experts at any level to participate
Starts in 1 day
The CX Exchange, North America’s premier invitation-only meeting for senior CX decision-makers, is designed to help you deliver a unified customer-first strategy, transforming your entire workforce into CX champions and helping your enterprise embrac
28-30 March 2023
We believe in fundamentally changing the way digital marketers solve business-critical challenges through collaborative educational events. This, our flagship event, provides unfettered access to exceptional industry experts, iconic enterprise brands
29-30 March 2023
For two days on 29-30 March 2023, Ad World will stream 6+ Digital Advertising Tracks, consisting of hyper-focused speeches, panels and live Q&A sessions to help take your business to the next level.
Starts in 2 days
Sharpen your marketing skill set through our in-person workshops and sessions, that address tactical, practical and strategic ideas from the best marketing talent in the country!
03-04 April 2023
The Fierce Pharma PR & Communications Summit West is the one and only conference on the west coast dedicated to providing life science communicators with timely industry updates and best practices for successful communications strategies during today
Starts in 7 days
11-13 April 2023
What happens in Vegas? Business gets done. On April 11-13, 2023, Connect Spring Marketplace will bring the meetings and events industry together at The Venetian Resort Las Vegas. The experience-heavy event will feature Connect's signature one-on-one
Starts in 15 days
Consero Was Created To Connect
After attending countless mega-conferences, we knew our formula must be different. So we challenged every convention and detail of our past experience in order to build something entirely distinct and truly transformati
Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands.
Class is software developed by Class Technologies Inc., a company founded by education software pioneer Michael Chasen. Class adds teaching and learning tools to Zoom and makes the virtual classroom feel like a real classroom.
CallMiner is the global leader in conversation analytics to drive business performance improvement.
eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise.
Take the straight path to CX insights. GetFeedback puts the customer feedback you need directly into your CRM and the systems your team uses every day.
Meet Laivly, an attended AI platform designed specifically for contact centers. We equip friendly humans with intelligent automations to create the best customer experiences on the planet.
The world's largest and most respected organizations partner with Root, a part of Accenture, to realize positive strategy and culture change.
Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.
PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest Our real time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from ever
Replicant was founded on the belief that machines are ready to have useful complex conversations that will transform the way we interact with the world starting with customer service As a leader in Contact Center Automation Replicant helps companies
Zenarate AI Coach helps leading brands develop confident top performing agents through Simulation Training Zenarate s AI Coach is used worldwide every day in over a dozen countries including the U S Canada Mexico Philippines India and Europe in 13 la
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