Customer Experience & Contact Center Forum

Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands.

Class is software developed by Class Technologies Inc., a company founded by education software pioneer Michael Chasen. Class adds teaching and learning tools to Zoom and makes the virtual classroom feel like a real classroom.

CallMiner is the global leader in conversation analytics to drive business performance improvement.

eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise.

Take the straight path to CX insights. GetFeedback puts the customer feedback you need directly into your CRM and the systems your team uses every day.

Meet Laivly, an attended AI platform designed specifically for contact centers. We equip friendly humans with intelligent automations to create the best customer experiences on the planet.

The world's largest and most respected organizations partner with Root, a part of Accenture, to realize positive strategy and culture change.

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.

Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest Our real time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from ever

Replicant was founded on the belief that machines are ready to have useful complex conversations that will transform the way we interact with the world starting with customer service As a leader in Contact Center Automation Replicant helps companies

Zenarate AI Coach helps leading brands develop confident top performing agents through Simulation Training Zenarate s AI Coach is used worldwide every day in over a dozen countries including the U S Canada Mexico Philippines India and Europe in 13 la

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.