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Customer Management Practice

The Customer Management Practice (CMP) acts as a complete research, marketing and business development partner, and resource hub to the customer management sector.

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Events Organized

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20-22 July 2022
CCW Digital Online 2022
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20-22 July 2022

CCW Digital Online 2022

Customer Contact Week is heading back to Las Vegas this June 20-23, 2022! This year we look forward to continuing to bring our community together and navigating the new normals of our industry while tackling the biggest challenges.

Event Ended

Virtual

Free

Marketing &
Advertising
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27-01 March 2023
Experience Design 2023
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27-01 March 2023

Experience Design 2023

At Experience Design 2023, attendees will learn about experience design best practices from industry leaders with sessions targeted to both your specific function and sophistication of organizational experience design implementation.

Event Ended

USA

Paid

Denver

Marketing &
Advertising
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10-12 April 2023
The Design & Innovation Executive Exchange 2023
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10-12 April 2023

The Design & Innovation Executive Exchange 2023

The Design & Innovation Executive Exchange 2023 is  an invitation-only event built for senior design and innovation professionals within UX, CX, and strategy spaces across several industries.Join us for a unique benchmarking and solution sourcing opp

Event Ended

USA

Paid

Tampa

Marketing &
Advertising
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24-27 July 2023
CX Trends, Challenges & Opportunities 2023
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24-27 July 2023

CX Trends, Challenges & Opportunities 2023

In 2023 there is no shortage of opportunity in the CX space. With a focus on digital and a need for innovation, brands are making major strides in delivering more exceptional, seamless and high quality experiences for customers. But these haven’t com

Event Ended

Virtual

Free

Marketing &
Advertising
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09-11 August 2023
CCW Executive Exchange August 2023
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09-11 August 2023

CCW Executive Exchange August 2023

Join us at the CCW Executive Exchange, a premier event in the world's largest customer contact event series. This exclusive gathering is designed specifically for senior CX and Customer Contact Leaders who are seeking to stay at the forefront of indu

Event Ended

USA

Paid

Denver

Marketing &
Advertising
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12-14 September 2023
Chief Marketing Officer Exchange 2023
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12-14 September 2023

Chief Marketing Officer Exchange 2023

Introducing the CMO Exchange 2023: Shaping the Future of Marketing

The CMO Exchange is an exclusive and highly anticipated event designed specifically for forward-thinking Chief Marketing Officers and senior marketing, digital, and CX leaders.

Event Ended

USA

Paid

Denver

Marketing &
Advertising
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17-19 October 2023
Patient Experience Officer Exchange 2023
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17-19 October 2023

Patient Experience Officer Exchange 2023

Introducing the Patient Experience Officer Exchange 2023: Shaping the Future of Healthcare
We are delighted to invite senior patient experience executives from the largest, fastest-growing, and most recognizable health systems and healthcare brand

Event Ended

USA

Paid

Atlanta

Healthcare
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23-26 October 2023
Contact Center of 2030
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23-26 October 2023

Contact Center of 2030

With digital transformation came the smart contact center. Equipped with sophisticated technology that empowers agents to predict customer needs, recognize their intention and meet them with the care that they need, the smart contact center idealizes

Event Ended

Virtual

Free

Marketing &
Advertising
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15-17 November 2023
CXO Exchange Orlando 2023
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15-17 November 2023

CXO Exchange Orlando 2023

The CXO Exchange is an exclusive, invitation-only event specifically designed for senior CX (Customer Experience) leaders. The event aims to provide a platform for these leaders to benchmark their strategies, connect with peers, and identify solution

Event Ended

USA

Paid

Orlando

Marketing &
Advertising
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18-19 September 2023
Rethinking Customer Journeys for 2024
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18-19 September 2023

Rethinking Customer Journeys for 2024

The call to prioritize “relationships” over “transactions” has become cliche in the customer experience space. The desire to focus on journeys over interactions is equally common. The ubiquity of these ambitions has not, however, been driving progres

Event Ended

Virtual

Free

Marketing &
Advertising
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01-03 November 2023
The CCW Executive Exchange 2023
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01-03 November 2023

The CCW Executive Exchange 2023

The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical busi

Event Ended

USA

Free

Sarasota

Marketing &
Advertising

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Giga Space, Viman Nagar,
Pune, Maharashtra 411014.

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