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With digital transformation came the smart contact center. Equipped with sophisticated technology that empowers agents to predict customer needs, recognize their intention and meet them with the care that they need, the smart contact center idealizes everything organizations are trying to achieve for better CX.Although it may seem like a far fetched destination or a work in progress, the smart contact center is very much a reality. Leaders across industries have been working to update their contact center to reflect the needs of their agents and customers, implementing technology that surfaces key insight and heightens interactions.This online event will uncover the leading tools and technologies companies are focusing on to build their smart contact center. CCW Digital invites attendees to reinvent their tech stacks and learn more about how the smart contact center is coming to fruition in 2023.
Level up your customer experience with the latest tools and technologies.
Boost your knowledge of smart contact center, learn about real-time agent tool to improve customer satisfaction, promote active listening and many more.
Get equipped with the latest technologies that empower you to predict customer needs, recognize their intention and uncover their needs through interactive sessions.
Be inspired to create exceptional customer experiences, learn about emerging trends, and get motivated to revolutionize your contact center strategies.
The Customer Management Practice (CMP) acts as a complete research, marketing and business development partner, and resource hub to the customer management sector.
UJET is the world’s first and only cloud contact center platform for smartphone era CX.
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