CX Trends, Challenges & Opportunities

Free

Customer expectations are never static — with the rise in digital technology, on-demand service, and over-the-top experiences, customers now expect more than ever before.

12-14 July 2022

Marketing & Advertising

CX Trends, Challenges & Opportunities 2023

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In 2023 there is no shortage of opportunity in the CX space. With a focus on digital and a need for innovation, brands are making major strides in delivering more exceptional, seamless and high quality experiences for customers. But these haven’t come easy — brands continue to struggle to meet customer demands as stakes progressively become higher.

24-27 July 2023

Marketing & Advertising

Rethinking Customer Journeys for 2024

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The call to prioritize “relationships” over “transactions” has become cliche in the customer experience space. The desire to focus on journeys over interactions is equally common. The ubiquity of these ambitions has not, however, been driving progress. Customer journeys remain fragmented and inefficient, imposing undue effort on customers while thw

18-19 September 2023

Marketing & Advertising

Contact Center of 2030

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With digital transformation came the smart contact center. Equipped with sophisticated technology that empowers agents to predict customer needs, recognize their intention and meet them with the care that they need, the smart contact center idealizes everything organizations are trying to achieve for better CX.

Although it may seem like

23-26 October 2023

Marketing & Advertising