“There is no hospitality like understanding.” – Vanna Bonta
‘Hotel automation’ is gradually gaining a foothold in the hospitality industry. Tech-driven hoteliers and event organizers have acknowledged that offering attendees a totally connected and easily accessible environment is vital for attendee satisfaction and retention.
What Is Hotel Automation?
Hotel automation is converting time-consuming - hotel sign-up, check-in and ordering tasks into automated processes. Automation is typically routed through digital systems to carry out tasks that were previously done manually. These systems function based on specific parameters and settings that are pre-decided by the users to ensure they are performing even without manual supervision.
Administrators can seamlessly optimize hotel operations by keeping tabs on room rates and tracking market changes and inventory, all at the click of a button!
What Are Some Key Benefits of Hotel Automation?
Let us take a look at the numerous benefits that hotel automation offers:
Hotel automation essentially assists in meeting internal standards that are set by providing self-regulating detailed guidelines, comprehensive templates and establishing specified computerized procedures with a view of eliminating individual standards. All of this affects the events industry in tasks like easy check-in of attendee crowds, segregation of VIP guest experiences and more.
Organizers and hoteliers get all sorts of requests. However, hotel automation helps you keep tabs on when these requests came in, when they were addressed and whether they were addressed manually or digitally. This is especially useful for the event attendees as timely request services’ answering, helps attendees get to big conferences on time, considering they are already pressed for time, given their tight event schedules.
Internal performance counts for a lot and one of the critical advantages hotel automation offers is analyzing how effective and efficient the internal performance has been by answering questions on operational difficulties, which departments are facing issues and of what kind? This also helps hotel managers to instill a feeling of trust in event organizers, that the hotel will take care of their guests in an efficient manner.
Hotel automation helps streamline your staff and your team by enabling quicker and more seamless processes as well as identification and tackling of tasks. This allocation of staff to attendee segments, and the consequent resolution of their service needs in a timely manner, optimizes hotel workflows.
Some other significant benefits that hotel automation brings to the table are:
Reduced staffing costs
Boosting sales management
Enhancing guest experience
Accurate demand prediction
Improved hotel communications
Cost cutting expenses
Quick Recap: What Benefits Does Hotel Automation Offer Guests?
Since hotel automation influences a lot that happens on an operational level, it has vast benefits for guests, in particular. Travelling globally for events is time-consuming and often hectic. Your audience and guests will ideally want effective communication from hotels throughout their event travel.
To build and enhance confidence through communication, hotel automation provides machine-level reliability. Having the required processes in place to follow it up is extremely important. For example, checking in with your guests and solving any issues they may have with immediate effect can lead to a highly positive guest review as well as event experience.