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Chief Customer Contact Officer
#callcenter #customerretention
#NorthAmerica
Performance-driven marketing professional with a distinguished career hallmarked by solid accomplishments in developing and executing top flight strategies for customer acquisition and retention winba
Vice President, Hybrid Cloud Services - Communications Sector
#selling #callcenter #maintanance #accountmanagement
Senior Executive with expertise in selling and managing professional services and customer support both domestically and internationally.
VP of Customer Service
#callcenter #coaching
Like many of us in the Customer Care industry, I did not set out on my call center journey intending for it to become my career.I am proud to say that my twenty+ years of contact center leadership bac
Managing Director, Business and Industrial Markets (B2B) Practice
#callcenter #businessdevelopment #startups
Doug is a business leader with 25+ years of P&L, business segment, sales, marketing, customer success, operations and new product development leadership experience across middle market, start up and F
Managing VP of Operations
#callcenter #banking
Justin is currently working as a Managing VP of Operations at PSCU
Founder and Managing Partner
#cx #ccaas #cloud #callcenter #contactcenter
As Co-Founder of Cloudlinx, my goal is help contact centers of all sizes navigate the complex road map moving their call center infrastructure to cloud based environments. From RFPs & Vendor selection
Chief Sales Officer
#strategicplanning #teambuilding #callcenter
Lynn (Heineman) Reynolds has overseen such departments as Sales, Marketing, Client Service and Compliance for several national large account receivables management firms. As a seasoned professional wi
Co-Founder & Managing Partner
#marketresearch #callcenter #bpo
Michael co-founded CAS, an independent investment and merchant banking firm based in Philadelphia, PA, and spearheads all of the firm’s M&A, consulting, valuation, compliance, and regulatory business
Owner
#callcenter #healthcare #contactcenter #behavioralhealth #patientexperience
Michele has spent 13+ years leading large contact centers and front end processes for a Fortune 1000 health & wellness company and in the behavioral health industry. The last 5 years she has been in t
VP, Business Development
#callcenter #accountmanagement
Senior-level sales executive with extensive experience in outside and inside sales and sales management within the business-process-outsourcing (BPO) space. Strong track record of new business develop
Head of Customer Success,
#workforcemanagement #callcenter
Rovi is the Head of Customer Success for Commercial Real Estate Digital at JP Morgan Chase. She has been with the firm for the past 11 years and spent the first few years at the bank leading Auto Fina
Director
#financialservices #processimprovement #callcenter
Stacie Sands is responsible for oversight of our day-to-day client support. Ms. Sands primary responsibility is to ensure a consistent experience through understanding client needs and adapting Schwab