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Michele has spent 13+ years leading large contact centers and front end processes for a Fortune 1000 health & wellness company and in the behavioral health industry. The last 5 years she has been in the behavioral health industry. She is a former COO for a BPO answering service for SUD, MH and ED facilities. She successfully grew the company from break even to profitability and multi-million dollar valuation. Michele serves on the board of advisors for CRM/EMR built for behavioral health.
Talks About #callcenter #healthcare #contactcenter #behavioralhealth #patientexperience
Preferred Locations #NorthAmerica