Name: CX BFSI USA Exchange
Start: 2023-10-10
End: 2023-10-11
Location: USA

CX BFSI USA Exchange

10
Oct

11
Oct

2023

When

Miami
USA

Where

Welcome to the 10th annual CX Exchange for Banking, Financial Services and Insurance. A decade of CX innovation, digitization and enhanced experiences, all conjoining to what after two years of a global pandemic and economic uncertainty is becoming a new, defining era of Customer Excellence.

Brand loyalty is dead. The customer journey is dying. Digital has become mainstream and companies have to offer something more beyond their services to stay relevant. Are you as a CX leader making the right decisions for your company, your employees and your customers?

Don’t miss this annual Exchange, where we seek to define a new era of Customer Excellence and how to bridge the gap between experience as it stands today and the CX utopia of tomorrow. We look forward to welcoming you in October.

Why Attend

CX BFSI USA Exchange

Enhance your CX strategy with insights and case studies presented by leading CX practitioners.

Grow

Explore the new reality of customer excellence. Identify opportunities & pain points across a customer journey to Create a seamless customer experience.

Experience

Experience hands-on sessions in the exclusive creative environment for peer-to-peer networking, mind mapping, puzzle and problem-solving.

Be inspired

Define a new era of customer excellence and how to bridge the gap between experience as it stands today and the CX utopia of tomorrow.

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10 - 11 Oct 2023

In-Person

Speakers and Delegates
Industry Experts and Thought Leaders

Heidi Sirota

Chief Pet Officer

Nationwide

Neeren Chauhan

Chief Strategy, Innovation, and Business Development Officer

Zurich North America

Lauren Simmons

Speaker

United Talent Agency

Jessica Saperstein

Chief Customer Experience Officer

Voya Financial

Philippa Girling

Chair and CEO

Camp Chateau

Bolun Li

Founder

Zogo

Ashley Eknaian

Chief Digital Officer

Eastern Bank

Ken Hubbell

Chief Product Officer

Soffos.ai

Earl Morris

VP, Customer Solutions

Travelers

Nancy Porter

Vice President Marketing

BayPort Credit Union

Josette Galiano

VP, Experience Strategy & Design Research

JPMorgan Chase & Co

Susana Hawkins

Director of Experience Research

Best Buy

Sponsors and Exhibitors
Brand, Media and Promotional Partners

TeleSign

TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions.

TeleSign

TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions.

Qualtrics

Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands.

Qualtrics

Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands.

Observe.AI

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.

Why Attend

CX BFSI USA Exchange