Mark Brody

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Mark Brody

CEO/President

Brohawk Solutions, LLC

Customer focused Contact Center Industry Professional with over 30 years in contact centers spanning multiple industries to include client management, quality assurance, contact center leadership, and workforce management expertise. Current President for The Austin Contact Center Alliance (ACCA).

Launched Brohawk Solutions, LLC. in August 2018. Working with small to mid-size contact centers looking to improve operational efficiencies , employee engagement, and ultimately leading to an improved customer experience.

Talks About
#coaching #leadership #contactcenter #employeeengagement #andemployeeexperienceTalks

Preferred Locations
#NorthAmerica

Speaking Engagements

UCX USA

Paid

UCX USA promises to revolutionize the future of work and customer experience as the only US-based event designed for IT, Digital Workplace, Future of Work, AV and Contact Center professionals to come together to co-create the future of connections - with employees, customers and communities.

13-14 September 2023

Human Resources

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Mark Brody

CEO/President

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UCX USA