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Each year, HDI unites the global IT service and support community for an epic conference & expo to share best practices, network, overcome similar challenges, and celebrate success. SWL is where smarter service starts, and better business begins.
Hundreds of sessions, case studies, workshops, and panel discussions will complement an expo hall loaded with today’s top technologies and solutions.
The event provides you with several days of this welcoming, energetic community that is focused solely on delivering smarter service and better business outcomes.
The event covers critical topics across the entire service and support industry and serves the full range of professional needs.
In 1989, HDI became the first professional association created for the technical support industry.
Freshworks makes it fast and easy for businesses to delight their customers and employees.We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user.
BeyondTrust is the worldwide leader in Privileged Access Management (PAM), empowering organizations to secure and manage their entire universe of privileges.
Espressive is the pioneer in AI for employee self-service, redefining how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn’t be so hard.
As a global technology company and leading provider of a connectivity platform, TeamViewer makes it possible to remotely access, control, manage, monitor and repair devices of all kinds – from laptops and mobile phones to industrial machines and robo
ManageEngine crafts the industry's broadest suite of IT management software.
The automation platform that makes every IT connection smarter and secure across devices, infrastructure and people to deliver personalized employee experiences.
Matrix42 Workspace Management makes corporate IT simple, cost-effective and secure. For IT staff and for users. Today's location-independent workers want future-ready, self-service digital workspaces.
baramundi provides companies and organizations with efficient, secure, and cross-platform management of workstation environments.
SolarWinds is a leading provider of powerful and affordable IT management software.
Based in Silicon Valley, Splashtop Inc. delivers next-generation remote access and remote support software and services for enterprises, academic and research institutions, government agencies, small businesses, MSPs, IT departments, and individuals.
SOTI is a proven innovator and industry leader for mobility and IoT management. Organizations around the world depend on SOTI to enable their strategies for mobile devices, applications, content, as well as endpoints for the Internet of Things.
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster, smoother IT service.
Global brands trust IFS assyst to automate complex business processes easily without fuss. We deliver frictionless customer and employee experiences, one intelligent workflow at a time.
Avatier develops software and delivers services that automate IT operations. Our identity management and access governance solutions make organizations more secure and productive in the shortest time at the lowest costs.
Re-imagine IT Management with SummitAI, an AI-driven IT Management suite. Unleash enterprise productivity by effortlessly bringing Service, Asset and Operations Management together to work in concert.
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and
It’s our mission to help our customers help their customers, through solutions designed to optimize service delivery and support across all areas of business.
Sherweb, a global cloud solutions provider and winner of many industry awards and recognitions, announced last October it has acquired C2, a Canadian IT leader specializing in integrated ITSM software solutions.
Rezolve.ai is an Employee Service Desk that brings quick, autonomous support and engagement to employees via Microsoft Teams. ?Rezolve.ai promises autonomous Level 1 employee support in seconds.
Halo Service Solutions is a privately owned software company, which provides service desk software that can be installed on premise or in the cloud.
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