Generative AI and Large Language Models in IT Service and Support
11
Apr
-
11
Apr
2023
When
Virtual
Where

IT service and support professionals are excited about the possibilities for generative AI powered by large language models (LLM), such as ChatGPT, and with good reason. But many IT leaders are struggling to understand how these tools will change how they and their teams operate. On April 11, join HDI and a panel of industry thought leaders to assess the current state of the art for large language models in IT service and support. Our panelists will share insights into some of the current capabilities of and applications for large language models in creating and empowering blended IT teams. They’ll discuss some of the early lesson’s organizations are learning about the potential and limitations of this technology. And we’ll explore their opinions on where LLM will have an immediate and long-term impact for IT organizations and where hype is well ahead of reality.

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HDI

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In 1989, HDI became the first professional association created for the technical support industry. Since then, HDI has remained the source for professional development by offering resources to promote organization-wide success through exceptional customer service.

11 - 11 Apr 2023
Virtual

Speakers and Delegates
Industry Experts and Thought Leaders

Chief Technology Officer
Research Fellow
Principal Analyst and Editorial Manager, HDI and ICMI
Chief Analyst

Sponsors and Exhibitors
Brand, Media and Promotional Partners

CAI

CAI is a global technology services firm with over 6,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities

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