CCW Nashville 2023
11
Oct
-
13
Oct
2023
When
Nashville
USA
Where

CCW Nashville 2023 is the premier customer contact event series, renowned as the world's #1 gathering for professionals in the customer contact and CX industry. Taking place from October 11th to 13th, 2023, this event promises cutting-edge content and invaluable insights from top executives and thought leaders.

Stay Ahead with Strategic Insights: Staying up-to-date with industry trends is crucial for success, and at CCW, you'll gain access to globally recognized experts who will share their knowledge, best practices, and innovative strategies. These renowned thought leaders will equip you with the tools needed to navigate the ever-evolving customer experience landscape with confidence.

Unparalleled Networking Opportunities: CCW understands the importance of networking and offers a range of exclusive executive events tailored specifically for customer contact and CX executives. From the legendary CCW After Party to the Excellence Awards Gala and Cocktail Receptions, you'll have ample opportunities to connect with peers and establish valuable relationships with high-level decision-makers. These networking opportunities foster collaboration, idea sharing, and potential partnerships that can accelerate your organization's growth.

Advance Your Career: Attending CCW is not just an investment in your organization's future but also in your own career advancement. This event offers an unparalleled learning experience where you can gain insights, hone your skills, and forge connections that will enable you to elevate your customer contact strategies and optimize your team's performance. By participating in CCW Nashville 2023, you are equipping yourself with the tools and knowledge necessary for lasting business success.

Don't miss out on this exceptional opportunity to be a part of CCW Nashville 2023. Register today and join the global community of customer contact and CX professionals who are driving innovation and shaping the future of the industry.

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Customer Contact Week

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Customer Contact Week (formerly Call Center Week) is the world's largest event for CX, Contact Center, Customer Service professionals. Upcoming events: Customer Contact Week | Las Vegas June 19 - 22, 2023 Caesars Forum, Las Vegas www.customercontactweek.

11 - 13 Oct 2023
Hybrid

Liz PowellPosted 2 months ago

Vice President Customer Operations

symtrain 

4/5
Review Title

I found it to be a nice event, similar to other regional CCW events I've attended in the past. It brings together interesting people and vendors. If you're proactive about discussing your needs and objectives, you'll receive great responses.

Speakers and Delegates
Industry Experts and Thought Leaders

Manager, Global CRM and CX Analytics
Founder & CEO
Patient Experience Officer
SVP, Director of Customer Relations
Senior Vice President, Customer Experience
VP of Call Center Operations
VP, Customer Engagement
VP of Operations
Vice President Customer Experience
Senior Analyst & Conference Director
VP/Director, Self-Service Client Experience, Individual Investors
Head of Enterprise Contact Strategy - Contact Center

Sponsors and Exhibitors
Brand, Media and Promotional Partners

CSG

For more than 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage and retain customers.

Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees.We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user.

CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement.

NICE Ltd

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.

Five9

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually.

LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year.

Ujet.CX

UJET is the world’s first and only cloud contact center platform for smartphone era CX.

USU Solutions DACH

As the leading provider of software and services for IT and customer service management, USU empower companies to meet the demands of today’s digital world.

Uniphore

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more.

OfficePartners360

OfficePartners360 was founded in 2006 by experienced business entrepreneurs on a relationships-first philosophy.

IRIS Audio Technologies

IRIS is a revolutionary audio technology company with a mission to enable the world to Listen Well.

SecureLogix

SecureLogix secures voice and UC networks and lowers corporate expenses to enhance business operations.

Observe.AI

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.

Zenarate

Zenarate AI Coach helps leading brands develop confident top performing agents through Simulation Training Zenarate s AI Coach is used worldwide every day in over a dozen countries including the U S Canada Mexico Philippines India and Europe in 13 la

ProcedureFlow

The next-generation Knowledge Management software designed to help companies visualize and navigate processes.

World Connection

World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America. Currently headquartered in Guatemala, we have expanded operations to Boise, Idaho. We have developed a reputation with our clien

SymTrain

SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTra

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