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Whitney Smith is an accomplished technology professional with a versatile background encompassing software engineering, customer support, and team management. Her extensive skill set includes proficiency in ITIL, SQL, customer retention, and lean six sigma, reflecting her dedication to continuous improvement and efficiency.Currently serving as the Manager of NA Support, Whitney leads a virtual team of 16 support engineers and oversees client relationships for North America. In this pivotal role, she ensures the delivery of timely and effective support to clients while actively identifying opportunities for process enhancement and team development.With previous experience as a software engineer, Whitney brings invaluable insights into software development and project management to her current position. Her impressive list of certifications, including ITIL, A+, Security +, Network +, and SQL, underscore her commitment to professional growth and expertise. Currently pursuing her lean six sigma green belt certification, she is dedicated to further refining her skills in process optimization.Throughout her career, Whitney has excelled in building strong customer and team relationships. Her ability to communicate effectively with stakeholders at all levels is a testament to her dedication to delivering exceptional results that consistently meet or surpass organizational expectations.
Talks About #softwareinstallation #teamleadership #zendesk
Preferred Locations #NorthAmerica