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Sergio Martin is Global Remote Resolutions Manager at IKEA. Currently. Sergio is leading the Customer Care area for all remote customer needs after the purchase. He is passionate about Customer Journey Design.
Talks About #Creativity #Customerrelation #socialmedia
Preferred Locations #Europe
CUSTOMER ENGAGEMENT SUMMIT We’re living in the most transformational period than many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever.