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Being a Global Customer Support Director, managing Trust Engagement, Customer Service, and Operational Excellence has helped me transform businesses, improve customer satisfaction, and redesign customer support procedures to drive customer success. I am the colleague at work who internal/external stakeholders want to approach to solve problems but never wants to be. This puts me in a unique position to provide my time and efforts to resolve customer problems.What makes me an excellent fit for this role is my obsession with staying organized, identifying the root causes of the issues, and developing innovative solutions to make everyone's life easier. Whenever I take the burden off my customers' shoulders, it gives me immense joy and pleasure. When clients are satisfied and happy, they are loyal to the company, build trustworthy relationships, and act as my ambassadors/promoters/campaigners at minimal costs.I perform exceptionally well in challenging situations and never shy away from doing what it takes to achieve results. You will find me remotely managing my 350-member team, sitting halfway across the world, and striving to realize customer satisfaction goals. My obsession for being organized has enabled me to define SOPs, ensure 100% adherence to customer resolution protocols and resolve over 95% of all customer queries in the first instance. However, my challenges are complaints through different channels, social media, phone, and email, helping me identify opportunities to improve product offerings, web designs, and website navigations.
Talks About #customerservice #habitsforgrowth #learningculture #escalationresolution #continuousimprovement
Preferred Locations #NorthAmerica