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Joe Forte is a technology expert and thought leader in the field of customer experience (CX). He is the founder and CEO of a consulting firm called DCT Associates, which specializes in helping organizations design and implement effective customer service strategies.NICE CXone, on the other hand, is a cloud-based contact center software platform developed by NICE, a global provider of software solutions that enable organizations to improve customer experience and business performance. CXone is designed to help organizations of all sizes deliver exceptional customer service by providing a suite of tools for managing customer interactions across multiple channels, including voice, email, chat, and social media.
Talks About #cloud
Preferred Locations #NorthAmerica
The Digital Government Summit brings together technology focused public-sector professionals with leading industry partners to connect on innovative approaches, get inspired and discover new technologies.