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Jill Wallace is a Payment Systems industry professional with many years industry experience and is enjoying a 15-year career with Mastercard. Focused on embedding CX and UX in product and service models to create a seamless omni-channel customer experience, she ensures improving customer satisfaction is foundational. Passions include asset-based thinking, process improvement / streamlining operations, innovation, building & coaching effective, engaged teams and enjoys mentoring others for empowerment on their career journey. Jill is adept at outlining and executing the critical steps needed to achieve company objectives by connecting every team member to the part they play in the success of the organization. Experienced in managing global teams, creating a cohesive vision and operational strategy, she looks to introduce innovative tools and process improvements for operational excellence.
Talks About #operationalstrategy #customerexperience #changeleader
Preferred Locations #NorthAmerica