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Jen McAdams is a Marketing Manager with DTE in Michigan, responsible for Marketing one of DTE’s VAPS programs, Home Protection Plus which offers HVAC and appliance service contracts to DTE residential customers. Jen has a passion around transforming the customer experience through innovation. In her current role as Marketing Manager, Jen has collaborated with DTE technology teams to ensure that billing and service functionality is built and managed to support this program. With 31 years at DTE, and 15 of those years in Home Protection Plus, Jen has been involved in almost every system implementation focusing on business transformation and has led the business into many new products and programs requiring new technology and enhancements to existing systems that change the customer experience. With 30+ years of utilities experience, Jen has championed introduction and adoption of new technologies to improve business productivity while delivering excellent customer experience.
Talks About #naturalgas #energymanagement
Preferred Locations #NorthAmerica