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Jalen A. Byford is a seasoned IT leader with a passion for transforming public-sector agencies into efficient and customer-centric organizations. As the IT Director of End User Services at the Oklahoma Office of Management and Enterprise Services (OMES), Jalen has been instrumental in redefining the way state employees and citizens experience government technology services. In 2022, Jalen assumed his role as IT Director at OMES, and his commitment to improving customer service became immediately evident. He embarked on an ambitious mission to place technicians strategically throughout the entire state, ensuring that no agency was more than 40 miles away from essential IT support. Under his leadership, the number of technicians overseeing Oklahoma's 77 counties increased from a mere 30 to a dedicated team of 97, guaranteeing comprehensive coverage.Jalen's journey to his current role is marked by a rich background in IT and a commitment to making a positive impact. He holds a Bachelor's degree in Organizational Psychology as well as being ITIL 4 Certified and a PMP and has accumulated a wealth of experience working with notable organizations such as Sprint Nextel and FutureDial. In 2013, he joined the Oklahoma Heart Hospital, where he steadily climbed the ranks, ultimately becoming the Director of Information Technology Support Services in 2020.
Talks About #it #tech #informationservice
Preferred Locations #NorthAmerica