Heidi Rhodes

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Heidi Rhodes

Head of Global Sales and Customer Success

Meta

A customer-obsessed leader with a healthy disrespect for the impossible, Heidi has spent 15+ years working in enterprise SaaS at companies including Cisco Systems and Meta.

She transformed Cisco’s customer success team for their video conferencing platform (WebEx) and evolved their practice to be to be digital first – just in time for the pandemic to hit and stress test the new onboarding journeys.

Today she is building a customer success team from scratch - evolving organizational culture and driving customer centricity at the heart of Meta’s fast-growing business messaging business.

Talks About
#saasgrowth #customerjourney #enterprisesales #customercentricity #customerexperience

Preferred Locations
#UnitedStates

Speaking Engagements

Customer Success Festival San Francisco 2023

Paid

The Customer Success Festival is a two-day event taking place on September 19-20, 2023, at the Oakland Marriott City Centre. The festival brings together leaders from the world's largest organizations and innovative startups to showcase strategies and solutions in customer success. The festival is designed to upskill individuals and teams by provid

19-20 September 2023

Marketing & Advertising

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Heidi Rhodes

Head of Global Sales and Customer Success

Speaking Engagements

Customer Success Festival San Francisco 2023