Endré Jarraux Walls

Member - OnCon Senior Council

Walls came to Customers in 2018 from Ricoh where he served as a managing partner for global advisory services. Before transitioning into his latest position in October 2022, he was Customers’ chief information security officer and an EVP. As CISO, Walls and his security team created a portfolio of consumable security products that allow customers to bank seamlessly without security risks.

“They reduce the amount of friction in the authentication process and make it easier for people to log in without having to remember twenty passwords using biometrics,” Walls says.

Currently, seven SVPs report to Walls, who relies on the 80/20 percent ratio as part of his leadership style: listening 80 percent of the time and teaching and sharing insight only 20 percent of the time. As a leader he feels his role is to ensure that his direct reports have the necessary tools and support to achieve their strategy, making him accountable to them. It’s incumbent upon him to share Customers’ overall business strategy with his direct reports so they understand how their plans fit in.

“The 80/20 percent rule is important because your job, especially at C-level, is not to micromanage, not to tell people how to do their job, even if you are a subject matter expert in something as a C-level executive,” Walls says. “You shouldn’t be dictating. We shouldn’t be in the weeds. You should have people in your organization that you trust enough to lead and be accountable for a strategy. Your job is to hold them accountable.

Talks About
#fintech #cybercrime #leadership #cybersecurity # #informationsecurity

Preferred Locations
#NorthAmerica