Ellen Strom

Chief Accessibility Officer

Ellen Strom was named Chief Accessibility Officer for the commonwealth in January 2020.
In this role, Ellen is focused on ensuring that the state’s digital content is accessible to its citizens and employees alike.  She works with state agencies to define best practices, design and implement strategies to educate and influence organizational culture, improve procurement processes and organize communities of practice.  
Ellen has been in the digital customer experience field for more than 15 years.  Prior to joining the commonwealth, she concentrated on designing and implementing a digital program to improve the web and mobile banking experiences for customers with disabilities.  She is a Certified Professional in Accessibility Core Competencies (CPACC).
Ellen earned a master’s degree in business administration from the American University in Washington, DC and a bachelor’s degree in French and German from Millersville University of Pennsylvania.  She spent two of her undergraduate years in study abroad programs at the Université Paul Valéry in Montpellier, France and Phillips Universität in Marburg, Germany.

Talks About
#digitalcontent #mobilebanking

Preferred Locations
#NorthAmerica