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CJ has 18+ years of experience leading projects with clients in the technology, retail/commerce, and media industries. She specializes in strategic initiative development, project and change management, and global operating model design to help clients execute high impact projects including: Design and deploy digitally enabled sales models and the corresponding training/upskilling and change management efforts, Evolve the go to market strategy (including country site selection considerations, product capability needs) and customer experience model, Develop and land transformational business programs driven by regulatory changes (including GDPR) and shifting organizational priorities, Develop and land new operating models to fuel digital revenue growth (across sales, service, marketing and support teams). She is also a global thought leader at the intersection of technology and media, with published reports including the opportunity with smart speakers and voice assistants, the key considerations with a blockchain solution for digital advertising and PwC's 2021, 2022, and 2023 perspectives report on key trends at the intersection of tech and media. CJ is also a speaker at technology industry events and conferences, including Grace Hopper, Variety Innovate, Cannes Lions, and AdWeek and has been featured in media coverage around the future of the industry in publications that include Forbes, USA Today, Digiday, Morning Brew, and more.
Talks About #retailcommerce #business
Preferred Locations #NorthAmerica