Cheryl China

Director, Credit Card Servicing

Cheryl China, the Director of Credit Card Servicing at Citizens, is an accomplished senior-level executive with an extensive background in Contact Center management and operations. Widely respected as a leader, Cheryl has consistently exceeded objectives in dynamic, fast-paced organizational environments. Her expertise lies in the identification of problem opportunities and the implementation of effective solutions that elevate performance standards while optimizing resources. Known for her inspirational leadership style, Cheryl motivates leaders and team members to achieve optimal results through mentoring, training, and positive reinforcement.

Possessing exceptional interpersonal, written, and communication skills, Cheryl excels in building positive and effective business relationships across all professional levels, including executive management, to assess and address customer needs. Currently serving as an Advisory Board member to Customer Contact Week (CCW), the world's largest customer contact event series, Cheryl contributes valuable insights to the industry's forefront. Her commitment to excellence and strategic leadership makes her a key asset in the field of Credit Card Servicing.

Talks About
#qualityassurance #dataanalytics

Preferred Locations
#NorthAmerica