Brian Kershon

Director, Global Customer Service

Brian Kershon is the Director of Global Customer Service at Zenni Optical, an online eyewear retailer that offers affordable and stylish prescription glasses, sunglasses, and contact lenses. In his role, Kershon is responsible for overseeing the company's customer service operations, including customer support, order management, and fulfillment, with a focus on creating a seamless and delightful experience for Zenni Optical's customers around the world. He brings extensive experience in customer service and operations, having previously held senior roles at companies such as AT&T and Frontier Communications. Kershon is also a thought leader in the customer service industry and has been featured in various publications, sharing his insights on topics such as customer experience, employee engagement, and service innovation. He is committed to building a customer-centric culture at Zenni Optical that drives innovation and growth while delivering exceptional value to its customers.

Talks About
#operations #

Preferred Locations
#NorthAmerica