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Bob Carrick is a distinguished business development executive with a remarkable track record of expanding his employers' customer base and footprint within the Telecommunications and MSO (Cable) industry. He embarked on his career journey by providing consulting services to ISPs, assisting in the deployment of High-Speed Internet (HSI) authentication protocols. This initial step eventually led him to advocate for HSI subscribers in Canada.Over two decades, Bob has achieved substantial success in product management, consistently bringing subscriber experience products to market, exceeding customer and market requirements. His profound market knowledge revolves around enhancing the subscriber experience, particularly in call centers, and optimizing support services for HSI offerings.Bob's strengths lie in his ability to identify and design product requirements, mobilize cross-functional support, and facilitate decision-making in complex internal and external customer environments. He excels in problem-solving and bridging the gap between departments, subject matter experts, and target audiences. His skill in converting requirements into effective product design documents underscores his significant impact in the telecommunications and cable industry.
Talks About #subscriberexperience #broadband
Preferred Locations #NorthAmerica