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I have successfully worked with startups and corporations to create and implement Customer Success and Support strategies for B2B and B2C segments in the Mobile Apps, Fintech, Cryptocurrency, CRE markets, using the Agile system approach to maintain high-level efficiency in a rapid-growing customer base environment (>10M).As the leading role in the Customer Success and Support departments, I have fully owned hiring, training, team management and scaling for mid-sized teams, as well as developed and tested customer onboarding (>500K users, EU, US, and India markets), engagement, education and growth plans, conducted user experience and feedback research.
Talks About #cryptocurrency #blockchain
Preferred Locations #Northamerica