Abbey Frye

Director Of Customer Service

Abbey Frye, the Director of Customer Service at ONE Gas, is a seasoned professional with a strategic and results-oriented approach. Demonstrating a diverse set of strengths through tools like Strength Finder, Working Genius, and DISC, Abbey combines futuristic vision, positivity, maximization, strategic thinking, and analytical prowess. Possessing a LEAN Six Sigma Yellow Belt, Abbey applies a simplified and pragmatic approach to complex concepts and processes.

Her leadership shines through in talent development, with a proven ability to build effective partnerships and maintain meaningful relationships. Abbey's empathetic yet accountable leadership style, coupled with decisiveness and results orientation, has cultivated an engaged and productive employee environment, reflected in a 15% increase in Gallup Survey Scores over three years.

Her professional highlights include a significant increase in e-statement adoption, resulting in over 50% of customer base participation and more than $6 million in company-wide savings. Abbey also implemented a successful employee development program, contributing to a 22% increase in internal promotions. Managing a direct workforce of union employees, she brings in-depth knowledge of collective bargaining, contract negotiations, and the grievance process. Notably, Abbey has effectively controlled costs, realizing a five-year O&M savings of $2 million against a $12 million budget.

Talks About
#operationsmanagement #customerexperience #employeeengagement

Preferred Locations
#NorthAmerica