Christopher Chagnon

IT Service Management Architect

‍Worcester Polytechnic Institute

IT Service Management Architect

‍Worcester Polytechnic Institute

#ServiceDesk #UX #ITSM

#NorthAmerica

Chris Chagnon is an ESM Architect who designs, develops, and maintains award-winning experiences for managing and carrying out the ITSM process.

Darren Rose

Central Services Operations Director

‍VINCI Construction UK

Central Services Operations Director

‍VINCI Construction UK

#servicedesk #customerservice #servicemanagement #employeeexperience #enterpriseservicemanagement

#Europe

Experienced Service Delivery Manager with a demonstrated history of working in the construction industry. Strong operations professional skilled in Service Delivery, ITIL, MOF, Service Operations, and

Mark Cleary

ITSM Senior Director

‍Gartner

ITSM Senior Director

‍Gartner

#itil #itsm #servicedesk

#Europe

Mark is a Senior Director working in Gartner's IT Leadership team, with a primary focus on IT Service Management (ITSM), and IT leadership analysis looking at culture and organisational structure.

Michael Olsen

Expert Principal

‍Devoteam

Expert Principal

‍Devoteam

#itil #bmcremedy #servicedesk

#Europe

I have worked as an IT consultant since 1994 implementing systems management and service management solutions.