Jeff Harling

Head of Digital Support

‍Zoom

Head of Digital Support

‍Zoom

#community #selfservice #digitalsupport #userexperience #knowledgemanagement

#Northamerica

A seasoned global leader with a proven track record in navigating the realms of B2C and B2B SaaS, information technology, and services sectors. Jeff's expertise shines through in Web User Experience,

Wayne Eckerson

President

‍Eckerson Group

President

‍Eckerson Group

#dataops #analytics #selfservice #dataliteracy #datagovernance

#NorthAmerica

Wayne Eckerson is an international thought leader in data and analytics who thinks critically, writes clearly, and presents persuasively about complex topics. He is a best-selling author, sought-after