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Extensive research demonstrates that those responsible for customer contact feel like there has been no time to catch up. Few organisations have a contact mix that generates the capacity to care for vulnerable customers while meeting the inevitable demands of recessionary cost cutting.
Realign your strategies to enhance customer experience.
Dive into Customer contact strategies, Customer outcomes, Customer contact & duty of care - responding to vulnerability, Making omnichannel work & more.
Learn how hybrid working creates benefit and challenge in equal measure, and what are the metrics that matter in a fast-changing world & more.
Dive into the new era of customer engagement & network with LUCIE CHILD, The Very Group; RAY BIGGS, John Lewis & Waitrose and others.
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At Sprinklr, our mission is to enable every organization on the planet to make their customers happier.
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