CXAUTO 2023

CXAUTO2023 is a two-day summit that will take place on June 20-21, 2023, at The Ritz-Carlton in Marina Del Rey, California. The event will bring together automakers and dealerships to discuss exceptional customer experience strategies that deliver seamless omnichannel shopping, buying, and aftercare experiences to exceed consumer expectations. With customer experience being the #1 business differentiator, the summit's goal is to help attendees embrace CX at every touchpoint to ensure customer-driven growth. CXAUTO has been the only summit series dedicated to this mission for 19 years, making it a valuable platform for industry leaders to connect, share their insights and experiences, and learn from one another. The program for CXAUTO2023 is designed to provide immediate resources that embrace collaborative exchange with a future-driven CX roadmap. The summit will leverage data-based care strategies, a customer-centric culture, and the latest technologies that strike a balance between customer retention and attracting new customers with innovative products and business models. This year's essential themes include Connected Customer Strategy, Retail Innovation and EV Marketing & Sales Acceleration, CX Marketing Data Analytics & AI, Aftersales, Service & Field Marketing. The summit will cover these topics in depth, providing attendees with actionable insights and strategies to implement in their businesses. Overall, CXAUTO2023 is an excellent opportunity for automakers and dealerships to come together and learn about the latest trends, best practices, and technologies to enhance the customer experience. Attendees can expect to gain valuable insights, network with other industry leaders, and return to their businesses with a fresh perspective on how to deliver exceptional customer experiences.