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CX BFSI USA
17
May
-
18
May
2023
When
Denver
USA
Where

As a leading executive in this market, we understand that your time is valuable, which is why at the Customer Experience Exchange BFSI you will customize your own itinerary to reflect your current initiatives, priorities and future strategic objectives. Your agenda will be made up of conference sessions, one-on-one business meetings, interactive think tank discussions, and other innovative networking opportunities. The Customer Experience Exchange BFSI is not a typical event and there are some key distinguishing features that provide you with a truly unique forum in which to participate: Attendance is exclusive - Participation is strictly limited to senior executives from leading corporations to facilitate true peer-level networking for our delegation and speakers. Strategic sessions - The intellectual content of the Exchange programme is specifically designed for the seniority and maturity of the participants and has been developed following 9 months of in-depth research. An itinerary customized to your current business objectives - Exchange participants customize their agendas by selecting conference sessions, think tanks and one-on-one meetings with solution providers that they are most interested in meeting and networking with. One-on-one business meetings – The business meetings provide an exceptional opportunity for event participants to assess the solutions and services that are available to help them achieve their business objectives. For a full list of the 2022 sponsors, please visit our Sponsors page.

Why Attend

CX BFSI USA

Advancing engagement and connection in a new era of customer excellence.

Grow

Discover new ideas to optimize and develop your business. Dive into financial wellness, transforming cx with data & keeping digital transformation human.

Experience

Network with peers, share insights and learn from industry experts through interactive discussions, case studies, and keynote presentations.

Be inspired

Stay ahead of the curve in customer experience. Enhance customer experience strategies, build long-term customer relationships, and propel growth.

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17 - 18 May 2023
In-Person

Speakers and Delegates
Industry Experts and Thought Leaders

Jonas Ng
Chief Operating Officer
Sean Albertson
Head of Client Experience Measurement & Analytics
Sapana Nanuwa
Chief Marketing Officer
Cecelia Tamez
Chief Strategy Officer
Natasha Franzen
Global Head of Virtual Shopping
Camilla Morais
SVP, Operations
David Neves
VP of Digital Marketing
Tiffany Raymond
Head of Global Customer Advocacy
Vivian Husband
Vice President of Customer Experience
Anju Gupta
Vice President
Nichole Lecher
Vice President - Client Experience Strategy & Journeys
Nicholas Lamaina
Global Head of Broker Dealer Solutions

Sponsors and Exhibitors
Brand, Media and Promotional Partners

RingCentral

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud enterprise unified communications and collaboration solutions.

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud enterprise unified communications and collaboration solutions.

NICE Ltd

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.

Alida

Creator of the world’s first CXM & Insights Platform. We help turn your customers' truth into action. Alida believes in a world where customers are the ultimate source of truth.

Creator of the world’s first CXM & Insights Platform. We help turn your customers' truth into action. Alida believes in a world where customers are the ultimate source of truth.

Glia

Glia enables companies to deliver an in-person customer experience online.

Glia enables companies to deliver an in-person customer experience online.

Incode Technologies

Incode is the identity company that is reinventing the way humans authenticate and verify their identity online to power a world of trust.

Incode is the identity company that is reinventing the way humans authenticate and verify their identity online to power a world of trust.

Glance Networks

Glance enables mid-to-large enterprises to engage customers easily in their digital environments.

Glance enables mid-to-large enterprises to engage customers easily in their digital environments.

Smart Communications.

Smart Communications™ is the only provider of a customer conversations management platform.

Smart Communications™ is the only provider of a customer conversations management platform.

Concentrix

Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 ne

Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 ne

Relay Network

We deliver frictionless customer experiences through the first dedicated CX channel built to maximize customer engagement, education and lifetime value.

We deliver frictionless customer experiences through the first dedicated CX channel built to maximize customer engagement, education and lifetime value.

Yellow.ai

Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of ever

Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterpris

Observe.AI

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.

Worthix

Creating customer value matters more than chasing great experiences. But there is often a gap between customers’ perception of value and the value a company delivers. Success for both sides comes from closing this gap.

Creating customer value matters more than chasing great experiences. But there is often a gap between customers’ perception of value and the value a company delivers. Success for both sides comes from closing this gap.

Glance

Founded in 2019, Glance is a consumer internet company that has created highly disruptive digital platforms including Glance and Roposo. Glance has redefined the way internet is consumed on the lock screen, removing the need for searching and downloa

Founded in 2019, Glance is a consumer internet company that has created highly disruptive digital platforms including Glance and Roposo. Glance has redefined the way internet is consumed on the lock screen, removing the need for searching and downloading apps. Over 400 million smartphones now come e

Relay

Software powers the workforce...except for 55 million members who aren’t given access to a communication tool or rely on a walkie-talkie. With expense, the active nature of their jobs and guest interaction rendering a smartphone impractical, this sub

Software powers the workforce...except for 55 million members who aren’t given access to a communication tool or rely on a walkie-talkie. With expense, the active nature of their jobs and guest interaction rendering a smartphone impractical, this subset of the workforce is often completely disconnec

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