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CCW Europe Digital Summit
22
Feb
-
23
Feb
2022
When
Virtual
Where

Save Customer Loyalty & Score a World Class CX Strategy in 2022 The pandemic has been a rollercoaster for CX leaders, and 2022 will be no different. Customer behaviour is likely to never return to pre-pandemic ways, and it’s never been more difficult to capture customer loyalty. In many ways, we’ve achieved the remarkable.

Why Attend

CCW Europe Digital Summit

Grow

The event will provide the customer management community with paradigm-shifting solutions that businesses are using to re-think customer value.

Experience

Hear from leaders and discuss strategy and solutions specific to your business environment to ensure employee wellbeing along with transformation.

Be inspired

Meet with senior leaders for valuable insights and indulge in networking opportunities for developing innovative strategies to navigate challenges.

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22 - 23 Feb 2022
Virtual

Speakers and Delegates
Industry Experts and Thought Leaders

Amanda Du
Head of eCommerce
Craig Goold
Head of CX and Change Demand - Skipton Building Society and Chairman - Skipton Business Finance Ltd
Mikkel Lyngbo Nielsen
Vice President, Chief Real Estate Officer & Head of Real Estate
Nicola Buck
SVP Customer Value Proposition and Experience
Carolyn Moore
Global Director - People Strategy, Organizational & Cultural Transformation
Georgios Papadopoulos
Head Customer Solutions Unit

Sponsors and Exhibitors
Brand, Media and Promotional Partners

Treasure Data

Treasure Data is a best-of-breed enterprise customer data platform (CDP) that powers the entire business to reclaim customer-centricity in the age of the digital customer.

Treasure Data is a best-of-breed enterprise customer data platform (CDP) that powers the entire business to reclaim customer-centricity in the age of the digital customer.

CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement.

CallMiner is the global leader in conversation analytics to drive business performance improvement.

Intercom

Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale.

Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale.

Centrical

Centrical provides an employee-centric success platform that holistically navigates employees, turn-by-turn, to success.

Centrical provides an employee-centric success platform that holistically navigates employees, turn-by-turn, to success.

Cognigy

Cognigy.AI is the Enterprise Conversational Automation Platform for customer & employee service automation. Available in both on-Premise and SaaS, Cognigy.

Cognigy.AI is the Enterprise Conversational Automation Platform for customer & employee service automation. Available in both on-Premise and SaaS, Cognigy.

Conversocial, A Verint Company

Your customers have moved to messaging — your brand should too. Conversocial, A Verint Company, simplifies how brands communicate with their customers by combining human agents and bots in a single platform.

Your customers have moved to messaging — your brand should too. Conversocial, A Verint Company, simplifies how brands communicate with their customers by combining human agents and bots in a single platform.

Solvemate

Solvemate enables brands to deliver quality customer service through meaningful conversations.

Solvemate enables brands to deliver quality customer service through meaningful conversations.

Organizer

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