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Head of Workforce Optimisation & Care Platform Operations
#ai #leadership #voicefirst #contactcentres #channelmanagement
#Oceania
Adrian Cunningham is the Head of Workforce Optimisation & Care Platform Operations at TPG Telecom
Founder & Director
#cx #culture #contactcentres #customerservice #employeeexperience
#Europe
For 22 years I’ve helped & inspired people around the world through professional training in Customer Experience, Customer Service & Contact Center management.
Senior Director, Omnichannel Customer Support
#engagement #leadership #contactcentres #transformation #customerexperience
Featuring 12th in The Customer Experience Foundation (CXFO) Power 100 2022. The CXFO Power 100 recognises the top 100 rising stars and key contributors within the CX and Contact Centre community.
Chief Executive Officer
#ukncca #callcentres #contactcentres
The contact centre industry is a wonderful, friendly, vibrant and impactful industry.
Owner
#ai #empathy #contactcentres #customerexperience #digitaltransformation
Martin Hill- Wilson was CEO of one of the first BPOs and CX consultancies in the UK. He then spent a decade in the systems integration industry positioning the value of new technology and the associat